BBB Tips for Holiday returns and exchanges

Holiday returns aren’t easy! And we don’t mean the part where you explain to your mother why you returned the sweater she gave you.

Stores are not legally required to accept exchanges or give refunds unless the merchandise was defective or misrepresented. While most retailers do offer refund and exchange programs, policies vary greatly from one store to another. Be sure to double-check policies this holiday season, even if you are familiar with the brand, as stores can change their policies whenever they want.

The following tips should help to make your holiday returns run more smoothly.

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